Job Title: Sr. Consultant – Hypercare Support
Experience: 5–6 Years
Employment Type: Full-time (Permanent)
Location: Bengaluru / Chennai / Gurgaon
Notice Period: Immediate Joiner / Short Notice Preferred
Shift: NORAM Timings

Job Summary

We are seeking an experienced Sr. Consultant – Hypercare Support with strong hands-on experience in migration and post-go-live support. The ideal candidate will play a critical role during the hypercare phase, ensuring system stability, issue resolution, and seamless transition to steady-state operations while working in NORAM business hours.

Key Responsibilities

• Provide end-to-end Hypercare Support during and after system migrations.
• Act as a primary point of contact for post-go-live issues and escalations.
• Perform hands-on troubleshooting, root cause analysis, and resolution of application/system issues.
• Collaborate with cross-functional teams including development, testing, infrastructure, and business stakeholders.
• Monitor system performance, data integrity, and integration flows during hypercare.
• Ensure timely resolution of incidents, service requests, and defects as per SLA.
• Document issues, resolutions, and best practices for knowledge transfer.
• Support transition from hypercare to BAU (Business As Usual) operations.

Required Skills & Experience

• 5–6 years of overall IT experience with strong focus on Hypercare / Production Support.
• Hands-on migration exposure (data, application, or system migration).
• Strong experience in incident management, problem management, and change management.
• Excellent troubleshooting and analytical skills.
• Experience working in NORAM shifts.
• Strong communication skills to interact with global stakeholders.
• Ability to work independently and manage high-pressure post-go-live environments.

Preferred Qualifications

• Experience supporting enterprise applications in production environments.
• Exposure to ITIL processes.
• Prior experience in global delivery or client-facing roles.